Terms & returns

# MOHIMAN COFFEE
# TERMS AND CONDITIONS

**Effective Date:** October 19, 2026

Welcome to Mohiman Coffee. These Terms and Conditions govern your access to and use of the Mohiman Coffee website, online store, and related services operated by **1734 Estate Coffee Ltd**, trading as Mohiman Coffee (“Mohiman,” “we,” “us,” or “our”).

By accessing our website, placing an order, or purchasing our products, you agree to these Terms and Conditions. If you do not agree, please do not use our website or purchase our products.

## 1. About Mohiman Coffee

Mohiman Coffee is a Jamaican specialty coffee and chocolate brand offering selected coffee products, including Jamaica High Mountain Coffee and Jamaica Blue Mountain Coffee, together with specialty drinking chocolate and related products.

Our business operates from Stewarton, Clarendon, Jamaica.

For questions about these Terms and Conditions, contact us at:

**Email:** info@mohimancoffee.com
**Telephone:** +1 876 314 5411
**Location:** Stewarton, Clarendon, Jamaica

## 2. Eligibility and Website Use

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use this website only for lawful purposes and not to:

- Violate any applicable law or regulation.
- Attempt to gain unauthorized access to our website, systems, or customer information.
- Interfere with the security, availability, or operation of the website.
- Submit false, misleading, or fraudulent orders or information.
- Copy, reproduce, distribute, or commercially exploit website content without our written permission.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

## 3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, packaging details, and other information are accurate.

However, certain characteristics may vary between production batches, including coffee flavour, aroma, colour, roast characteristics, and natural product appearance.

Product photographs are illustrative. Packaging, labels, and presentation may occasionally change, provided that applicable product information and legal requirements are respected.

Coffee is an agricultural product. Its flavour and availability may be affected by harvest conditions, processing methods, seasonal variations, and limited production volumes.

We reserve the right to correct errors, update product descriptions, discontinue products, or limit quantities available for purchase.

## 4. Coffee Origin and Product Representations

Mohiman aims to provide accurate information about the origin, processing, roast level, and characteristics of its coffee products.

Jamaica High Mountain Coffee and Jamaica Blue Mountain Coffee are distinct product designations. We will identify products according to their applicable origin and classification.

Any claims regarding farm origin, single-farm production, processing methods, certifications, or product availability will be made according to the information applicable to the product concerned.

Customers should review individual product descriptions before ordering.

## 5. Prices, Currency, and Taxes

All product prices will be displayed in the currency identified at checkout or on the relevant product page.

Prices may change without prior notice. A price change will not affect an order that we have already accepted, except where correction of an obvious pricing error or applicable law permits otherwise.

Unless expressly stated, displayed prices do not include shipping, customs duties, import taxes, or other charges imposed by the destination country.

International customers are responsible for applicable import duties, customs charges, and destination-country taxes unless we expressly state that these charges are included.

If a pricing or listing error affects an order, we may contact you to confirm the correct price or cancel the affected order and refund any payment received, subject to applicable law.

## 6. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including where:

- A product is unavailable.
- Payment cannot be authorized.
- There is a suspected fraudulent or unauthorized transaction.
- An obvious pricing or listing error has occurred.
- Shipping to the supplied destination is unavailable.
- We are unable to fulfil the order for operational or legal reasons.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.

Customers are responsible for providing accurate contact, billing, and delivery information.

## 7. Payment Processing

Payments may be processed through PayPal or other payment methods expressly offered at checkout.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payment transactions are subject to the applicable payment provider's terms, security procedures, and authorization requirements.

Mohiman does not intend to store complete payment-card details on its website unless an appropriately compliant payment arrangement is expressly implemented.

We reserve the right to delay processing an order while a payment or transaction requires verification.

## 8. Shipping and Delivery

We may offer delivery within Jamaica and to selected international destinations.

Available shipping methods, estimated delivery times, and shipping charges will be displayed where applicable during checkout.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated. Delays may arise from customs inspections, carrier disruptions, weather, international transport, or other circumstances outside our reasonable control.

Customers must provide a complete and accurate delivery address and ensure that someone can receive the shipment where required.

Where a shipment is delayed, lost, damaged, or returned, please contact us at info@mohimancoffee.com so that we can investigate with the relevant carrier.

Responsibility for shipping costs associated with returned, refused, or undeliverable packages will be determined according to the circumstances, the stated shipping policy, and applicable law.

Nothing in this section excludes rights or remedies that consumers have under applicable law.

## 9. Returns, Refunds, and Cancellations

We want customers to be satisfied with their purchases.

If you receive an incorrect, damaged, defective, or materially misdescribed product, contact info@mohimancoffee.com promptly and include your order number, a description of the issue, and photographs where appropriate.

We will assess the circumstances and explain the available remedy, which may include a replacement, refund, or other solution as required by applicable law.

Because coffee and drinking chocolate are food products, we may restrict returns of opened, unsealed, or perishable goods for hygiene and food-safety reasons, where permitted by law.

This restriction does not remove any rights you may have concerning defective, damaged, incorrect, or misdescribed goods.

Requests to cancel an order must be made as soon as possible. We cannot guarantee cancellation after an order has entered processing or dispatch.

Any applicable statutory cancellation, withdrawal, refund, or consumer rights remain unaffected.

**Important:** Our final refund and return policy should be published separately and should specify the applicable request period, return procedure, shipping responsibility, and refund processing time.

## 10. Product Storage and Food Safety

Customers are responsible for storing and handling products in accordance with the instructions provided on the packaging or product page.

Coffee should be stored in a cool, dry place, away from excessive heat, moisture, and strong odours.

Drinking chocolate should be stored under the conditions stated on its packaging.

Customers should review ingredient lists, allergen information, and other product-specific warnings before consuming a product.

Where applicable, products will carry relevant ingredient, allergen, net-weight, and other required food-label information.

If you have an allergy or dietary concern, contact us before purchasing. We cannot guarantee suitability for an individual dietary requirement unless the relevant product information expressly supports that claim.

## 11. Intellectual Property

All website content, including the Mohiman name and branding, logos, product descriptions, photographs, graphics, designs, text, and other original materials, is owned by or licensed to Mohiman or 1734 Estate Coffee Ltd, unless otherwise stated.

You may view and use this content for personal, non-commercial shopping purposes.

You may not reproduce, modify, republish, distribute, commercially exploit, or use our branding or content in a way that implies an association with Mohiman without prior written permission, except where permitted by law.

## 12. Reviews and Customer Submissions

If the website allows customer reviews, photographs, comments, or other submissions, you agree that your submissions will be lawful, truthful, and respectful of the rights of others.

You must not submit content that is fraudulent, defamatory, abusive, infringing, or otherwise unlawful.

By submitting content, you grant us permission to display and reproduce it for purposes connected with operating, promoting, and improving our business, subject to applicable law and any rights that cannot lawfully be waived.

We may moderate or remove submissions that violate these Terms or applicable law.

## 13. Privacy and Personal Information

We may collect and process information necessary to operate our website, process orders, accept payments, arrange delivery, provide customer support, and meet legal obligations.

Depending on how the website is configured, information may include your name, email address, telephone number, billing address, delivery address, order history, and transaction-related information.

Payment providers, delivery companies, website service providers, and other authorized service partners may process relevant information to perform their services.

We will handle personal information in accordance with our applicable legal obligations and our Privacy Policy.

Please read our Privacy Policy for further information about the collection, use, retention, protection, and disclosure of personal information.

## 14. Third-Party Services and Links

Our website may link to or integrate with third-party services, including payment processors, delivery providers, and social media platforms.

These services may be governed by their own terms, conditions, and privacy policies.

We are not responsible for third-party websites or services that we do not control. However, nothing in these Terms excludes any responsibility that cannot lawfully be excluded.

## 15. Website Availability and Errors

We aim to keep our website available and accurate but do not guarantee uninterrupted access or that every feature will always operate without errors.

We may update, suspend, or discontinue any website feature or service where reasonably necessary for maintenance, security, business operations, or legal compliance.

We will take reasonable steps to correct material errors brought to our attention.

## 16. Limitation of Liability

To the fullest extent permitted by applicable law, Mohiman and 1734 Estate Coffee Ltd will not be liable for indirect or consequential losses arising from the use of this website or the inability to access it.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such exclusion is prohibited, defective products where liability cannot lawfully be excluded, or any other liability that cannot legally be limited.

Nothing in this section removes mandatory consumer protections or remedies available under applicable law.

## 17. Events Beyond Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, agricultural disruptions, epidemics, transport interruptions, customs delays, strikes, government restrictions, or failures of essential services.

Where such an event affects an order, we will take reasonable steps to communicate relevant information and determine an appropriate solution.

## 18. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our products, business operations, website features, or legal obligations.

The updated version will be published on this website with a revised effective date.

Changes will not retrospectively remove rights already accrued to customers or otherwise override applicable law.

## 19. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Jamaica, except where mandatory consumer-protection laws in another applicable jurisdiction require otherwise.

We encourage customers to contact us first to attempt to resolve any concern fairly and promptly.

Where a dispute cannot be resolved informally, it may be referred to a court or other competent body with jurisdiction under applicable law.

Nothing in this section prevents a consumer from exercising any mandatory rights available in their country of residence.

## 20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

## 21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Returns and Refunds Policy, and any other policies expressly incorporated into the website, govern your use of the website and your purchases from Mohiman.

If a specific product or transaction is subject to additional terms disclosed before purchase, those terms will apply to the extent stated and permitted by law.

## 22. Contact Us

For questions about these Terms and Conditions, an order, a product, or a customer-service concern, contact:

**Mohiman Coffee**
Operated by 1734 Estate Coffee Ltd
Stewarton, Clarendon, Jamaica
Email: info@mohimancoffee.com
Telephone: +1 876 314 5411

© 2026 Mohiman Coffee. All rights reserved.